I got an email from a colleague the other day at the place I volunteer. We have parallel roles — she heads up one organization, and I head up another. The first paragraph was filled with praise about how she admired my work and my parenting (really). As I read this, I knew what was coming next: a criticism.
I was not disappointed. The second paragraph was about what I was doing wrong, and how she would change it if she were me.
In true feedback sandwich style, paragraph three was glowing praise for me again.
Now, in theory, this feedback sandwich — bad news sandwiched between the Wonder Bread of praise — is how you are supposed to do it. It’s supposed to soften the blow of the bad news. Instead, it made me cringe. Now, if this woman had regularly sent me emails praising my parenting, it would have been fine, but she doesn’t.
To keep reading, click here: Death to the Feedback Sandwich