Tony Hsieh, Former Zappos CEO and Holacracy Pioneer Dies at 46

Entrepreneur and management revolutionary Tony Hsieh passed away on Friday, November 27, 2020, after injuries sustained in a house fire

Hsieh was, famously, the former CEO of Zappos, a company that revolutionized shoe shopping and how customer service worked. He also pioneered a management concept called holacracy. While Zappos quietly backed away from holacracy, it left a lasting impact on business–and probably affected how you run your business (even if you’ve never heard the term before).

Under Hsieh’s leadership, Zappos switched to this bottom-up, individual-focused management style. Holacracy does away with strict hierarchies and titles and, instead, relies on a community-style leadership.

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