Thank Chris, working on it. Had a job at the largest healthcare provider in the US for almost NH successful tenure and they preferred shorthand in their system notes.

Evil, do you really believe Performance Improvement Plans are altruistic and given to retain me me? My research on it backs up how I’m feeling. I do believe my days are numbered. I know I have 110% put forth my best efforts. I just don’t want go through another training. Am I doomed?

Chris, you are my new favorite person, ever

Quite often the person who needs the cheat sheet can’t make it themselves especially if they are neuroatypical or it would take them an excessive amount of time. The onus is on the employer to make training materials available in ways that are accessible to those that need them. You can guarantee OP is not the only visual learner in her company.

Original poster here. Thank you for your responses. So much of my job is decision making as well. I try to do everything I can for my customers instead of letting them do parts of their own plan. I’m just getting a better grasp on these issues and where to push back. The position forces you to take calls when you finish one interaction so I feel as though I keep getting more cases and tasks and cannot get to the ones I already have.
The early and late shifts have more administrative time because the call volume is slow. I’ve mentioned this before so when calls are backed up I can’t GET to my work and I try to hit on a case quickly. If you enter a case in the wrong sequence, you ‘break’ the work flow. Then since I’m behind, it’s hard not to rush and make seemingly careless mistakes.

To reply to Carl, I am a visual learner. They are only now putting procedures into place and I have been using it. So you hit the nail on the head.

Evil HRLady. My i’s weren’t capitalized because I used my cell phone and turned off autocorrect so my i’s didn’t capitalize themselves. My thanks to you. I was under the impression that many have abou Improvement Plans, they are just a way to document when firing is really on their mind

Yes, if you KNOW you need an extra tool like a cheat sheet, don’t ask for it. Make it yourself. Check the software publisher’s website for training material or reach out to their help desk. Don’t be the guest at the table waiting to be served! Jump up, survey the buffet table, and help yourself!

Maybe a better understanding of how your part of the work fits in with the bigger picture or the ripple effect it has on other coworkers will help you understand better.