By: MariaRose

MariaRose — Mon, 10 Jun 2019 15:28:47 +0000

I hear your pain with dealing with incompetence in that example about the water situation. We had a similar situation here but I made a point to talk to some of the “supervisors “ about the timing of the work and actually spent time watching the work progress while I traveled up the area doing my daily walk. I was able to see that they expect to inconvenience the residents for a posted 8 hour shift but the actual work was less than 6 hours ( between the gathering of the workers and spreading out materials and equipment for the day and the required breaks breakfast, lunch and several rest breaks). No supervisor,even though there were several, followed up at end of day’s work to ensure that everything was placed away safely unless they were dealing with gas lines. Luckily the work being done was in both water and gas lines. But they never kept to the posted timeline and the only reason they finished (at least on my street) a bit faster was because they had to partially block off the traffic to the highway exit/ entrance during their work hours. The actual inspectors that were responsible for both the water and gas lines ( utility company) didn’t show up until the new pipes were laid in and the seals had to be checked all the way to the actual residences. Meanwhile everyday for 6 weeks, we had no access to water or gas for 8 hours daily. You calling the utility company was a good idea but the communication gap was between the construction company and the utility company. I suggest that whenever a utility company is part of the project that each resident calls them directly to get notified of any turnoff period to avoid the situation described in article.

Comments on: Whatever You Do, Don’t Let a Customer Service Mistake Fester

By: MariaRose