Comments on: The Customer Isn’t Always Right. Sometimes Great Managers Tell Them to Leave https://www.evilhrlady.org/2026/10/the-customer-isnt-always-right-sometimes-great-managers-tell-them-to-leave.html Everything to make HR better Thu, 08 Oct 2026 14:03:51 +0000 hourly 1 https://wordpress.org/?v=7.1.3 By: Goober https://www.evilhrlady.org/2026/10/the-customer-isnt-always-right-sometimes-great-managers-tell-them-to-leave.html#comment-246222 Thu, 08 Oct 2026 14:03:51 +0000 https://www.evilhrlady.org/?p=8298#comment-246222 I recall seeing an interview (a long time ago) with a guy who had just sold his company for billions, and given out half of that – his personal money – as bonuses to employees. The average bonus was a year’s pay. He was asked a question based on the premise that the customer was his #1 concern, and his answer was “Customers are, at most, my #3 concern. My #1 concern is my employees, and my #2 concern is my vendors. If I take care of my employees and my vendors, my customers are already taken care of.”

As the old adage goes, “80% of your problems are caused by 20% of your customers. Get rid of that 20%, and you’ll double your profits.”

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