Want people to trust you? Apologize

by Evil HR Lady on November 4, 2013

Want to be successful? A thought leader? Well-liked by your peers and trusted by your leadership? Try apologizing.

A new study by Alison Brooks (Harvard), Hengchen Dai (University of Pennsylvania), and Maurice E. Schweitzer (University of Pennsylvania), showed that¬†people were much more likely to lend a stranger their cell phone when the stranger first apologized for the rain¬†— something that was clearly outside of his control. The difference was significant: Only 9 percent of strangers handed over their phones without the apology, but 47 percent did when the person apologized.

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