Field service technicians are in and out of customers’ homes and workplaces all day long, and while some of those could be featured on “House Beautiful,” others are more likely to end up on “Hoarders.” What kind of advice should you give to your technicians to prepare them
It’s 2019, so you would think that everyone knows that companies cannot make hiring decisions based on race or sex, but it’s also 2019 so the whole world has gone crazy. So, I wasn’t entirely shocked when a friend sent me this job posting at Ashburn, Virginia-based recruiting firm Cynet Systems:
Remember when Amazon scrapped its artificial intelligence program for recruiting because it was biased against women? That wasn’t the end of computer decision making for Amazon. The Verge uncovered documents from Amazon showing that they use computers to warn and fire warehouse workers based on productivity. While I’ll argue all day that
Some people dismiss certain “types”of job candidates out of hand, regardless of skills, experience or potential. If you don’t fit their idea of what an employee should be like, you’re rejected. This is, of course, illegal in the case of race, religion, disability and a few other things,
My first non-babysitting job (I started babysitting for the neighbors at 11) was fast food; so was my second. I’ve worked retail, been an administrative assistant, taught LSAT prep, sold truck bumpers and trained people to use SAP. I’ve run numbers, and I’ve fired people, I’ve coached managers, and written countless articles.
Last November, thousands of Google Employees participated in a walkout to protest everything from forced arbitration to transparency in sexual harassment investigations. Google listened and granted much of what the protesters asked for. So why are the organizers, upset and in the news again? Retaliation. Illegal retaliation happens when you punish
For years, hiring new employees involved a lot of “ghosting.” That is, recruiters and hiring managers would interview candidates — sometimes multiple times — and then never get back to them. No mention of “Thanks so much, but we’ve decided to go another direction” or “We’ve decided not
Unconscious bias sneaks up on you. In medicine, it can be deadly, but in other fields, it can kill careers. We’ve long known that university students favor male professors and rate them higher than female professors. While you can argue that overall men tend to be better professors than women,
I manage a group of employees at a company where English is our official business language. There are a few people that speak only English, while another group speaks English and Spanish. The bilingual group often communicates in Spanish, which makes the English speakers uncomfortable. I asked the
I’m a partner in a small business (we have three partners and seven employees). A few years ago, we went through rough financial times and cut everyone’s pay, including the partners, by 20 percent. When things improved, we raised the pay back up. Now, we’re in rough financial
