A patient has accused one of our employees of a HIPAA violation. The patient says the employee looked up her medical records and shared the information with her neighbor. We are, of course, conducting an investigation, but this is our first HIPAA investigation, so we’re not sure what to do while it occurs.
Should the employee be suspended while we investigate? Should we withhold her patient access? Should she be paid? Naturally, if we find that she did do this, she’ll be fired. But, what if she didn’t? Do we apologize? And what do we do about the patient who accused her in the first place?
To read my answer, click here: Should I Suspend an Employee While I Investigate?
Leave your own answer in the comments!