Nordstrom’s Awesome Employee Handbook is a Myth

Nordstrom’s famously has the shortest employee handbook ever. Here is the entire handbook:

Welcome to Nordstrom

We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.

Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules.

Please feel free to ask your department manager, store manager, or division general manager any question at any time.

It’s totally awesome and I wish it were real. I truly do, because it would be great if we lived in a society where a company could make that their policy and have that be it. If all employees and managers were able to use good judgment, and you could trust your employees and management to make good judgments and stay out of court, that would be awesome. But, we know that isn’t the world we live in, at all.

To find out why it’s a myth, click here: Nordstrom’s awesome employee handbook is a myth

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