Some days are awesome, and some are awful. Some employees regularly knock it out of the park and others are in a perpetual slump. What you need, as a manager is employees that deliver consistent, high-quality performance.
While you can never have every day perfect (after all, you’re dealing with humans who get bad colds and who have fights with their husbands), you can get more consistent performance if you plan and prepare well. Here’s how.
Emulate the Pharmacists
Pharmacists are famous for delivering quality care to every person. If you come in on a Tuesday and speak to Pharmacist Jane, and then come back on Thursday and speak to Pharmacist John, both will know your condition, which medications you’re on and who your doctors are. Why? Because they document the heck out of everything.
Pharmacies can provide consistent care because they have consistent record keeping, and all pharmacists can access everyone else’s work. (Within the company, of course. Your CVS pharmacist can’t look up what a Walgreen’s pharmacist wrote.)
To keep reading, click here: How to Get Consistent Performance from Employees
Great post with good examples for obtaining consistent performance across a team. We document everything and include background because often we are asked why we do what we do the way we do it. Some people have been here decades and are not happy with changes often dictated by technology. They remember how it “used to be” and why can’t we do what the old system did. Documenting also helps us be clear for ourselves with our reasoning and logic for completing tasks.