Years ago, I shadowed a night manager at a large grocery store chain. She didn’t sit down a single time during her entire eight hour shift. She tackled problem after problem, putting out fires. I was completely exhausted by the end of it, and asked her how she did it. She said, “Well, I’ve been here six months and I’ve lost 20 pounds without dieting.”
The reason why her shift was so chaotic was that she was managing by being reactive, rather than proactive. To some extent, this is inevitable because of the role—you never know when a customer is going to throw a fit because you’re out of her favorite dog food, or when a delivery truck will come in late. Still, there are ways to prepare for some disasters.
Many of us spend far too much time being reactive rather than proactive managers. If we can maximize how often we think proactively, our lives—and our customers’ lives—become easier. Here’s how to make the switch:
To keep reading, click here: How to Be a Proactive Manager
And note to self: maybe I should quit writing and become a night manager in a grocery store. I could stand to lose 20 pounds.