“If the customer were white, would you be acting that way?” This is the simple conversation starter that can prevent racial problems in stores and restaurants.
Nordstrom Rack president, Geevy Thomas, flew to St. Louis to personally apologize to three black teenagers who were accused of shoplifting and even had the police called on them, when, in fact, they were simply shopping.
The three teenagers, Mekhi Lee, Dirone Taylor, and Eric Rogers, described having their every move followed by two store employees. As if that wasn’t enough, after they made purchases and headed out the door, police were waiting for them.
In April, Starbucks made headlines when a store manager called police on two black men who were sitting in the store and had not purchased anything, saying they were waiting for a friend. Waiting for a friend to arrive before purchasing a drink is extremely common Starbucks behavior. Yet, it escalated into arrests of the two men. (Notably, these two men, Donte Robinson and Rashon Nelson settled with the City of Philadelphia for $1 each and $200,000 for a program for young entrepreneurs. That’s classy.)
To keep reading, click here: Don’t Become the Next Starbucks or Nordstrom. Have this Simple Conversation with Your Managers Right Now.