Chipotle Makes a Mistake Limiting Employee Tips

When bad weather strikes, your desire to go out drops, but it doesn’t decrease the craving for burritos, or at least that was the case for Twitter user RonBeehive.

Like many of us (at least I hope), RonBeehive wanted to give a driver, willing to come out in bad weather, a good tip. But, Chipotle stepped in and prevented the high tip amount.

There are excellent reasons for Chipotle to be cautious about someone who wants to tip an above-average amount. User error is one of those. And Chipotle responded with that information:

To keep reading, click here: Chipotle Makes a Mistake Limiting Employee Tips

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4 thoughts on “Chipotle Makes a Mistake Limiting Employee Tips

  1. I would even disagree with the optional phone call – most people who might otherwise legitimately tip more aren’t going to go through the extra steps to verify anything for a multitude of good reasons. It’s still a barrier that ultimately hurts the driver and makes the employee shoulder the burden of fraud prevention, which it already handled by numerous existing financial controls. It will not improve anything.

  2. Considering that getting the tips passed on to the delivery driver is an issue also, one should work with the delivery process ordering setup in the limitations of the app. Aside from the small issue of punching in the wrong amount, which has been eliminated in most delivery apps by giving you a choice of tip amounts (from bare minimal to generous), the main issue has been the other way, where the tip has been removed by the person who made the order after receiving the delivery. In this type of incident, if you want to really be generous to your delivery agent give them the extra tip in cash at delivery, even if it means taping an envelope on the door right before they arrive if you are dealing with a non-contact delivery. There’s a reason the delivery apps are designed the way they are, to prevent problems for the majority of issues. This is one of the few times I have seen a complaint about not being able to overtip generously.

    1. I agree. I have worked for tips and — like most who have previously earned tips — tip generously myself. Chipotle’s not alone; a lot of employers have jacked-up tipping policies, that deprive the tipped employee the full benefit of the tip. Therefore, I try to tip in cash, even when the purchase is paid electronically.

  3. I am sure that there are many valid reasons for limiting tips, including fraud, money laundering, and just plain giving the customer too much power over the employee. The problem seems to be that the limit is based on a percentage, which for a small order excessively limits the tip. At a minimum, a better policy would be a limit based on a dollar amount and percentage, always allowing modest amounts of say $10 or $20 that might be a large percentage.

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