I work in a growing casino in the south west and lately I’ve been getting complaints from employees that make me feel like a high school guidance counselor more than anything.
“My supervisor is mean to me. She yells at me in front of other coworkers and tells me to do my job.”
“My supervisor is always watching me. I don’t like it. She watches how long I take my breaks and stands behind me watching what I do?”
“At our last department meeting, they told us that HR doesn’t want us going to complain anymore.” (This was a misunderstanding on the employee’s part due to our chain of command policy that states employees need to go up the chain of command for minor issues.)
How should I handle these types of complaints? I seem to get one or two every day either in person or written on an employee complaint form left in the overnight HR box. When they are in person, I let them talk about the problem, takes notes and then notify the immediate supervisor about the issue.
Do you think I’m doing the right thing? I don’t want to stop them in their tracks and turn them away. Sometimes they feel these minor issues are HUGE in their eyes.
To keep reading, click here: 6 Tips About How HR Can Best Handle Employee Complaints