Field service techs have a tough job. It’s hard to work in air-conditioned comfort when you’re sweating on the job because you’re fixing someone’s broken air conditioner. Unless it’s winter, in which case you’re freezing because you’re there to fix the furnace.
Not only are field service jobs often complicated, they can be physically taxing and come with unhappy clients anxious to get their equipment in working order. Recruiting and training can also be difficult in this field, where people with the right knowledge, skills and abilities are few and far between.
All of this means that you want to do whatever you can to retain your hard-working techs, and reward them for their efforts. But is an award for years of service something worth considering?
To keep reading, click here: Is It Wise to Give Techs ‘Years of Service’ Awards?