When you walk into a Best Buy, or any store, do you expect to be greeted or welcomed into the store?
Making a difference between welcoming and greeting is a ridiculous nit-picky thing that drives employees crazy. Karate’s Bad Boy answered the true/false question (“We should greet all Best Buy customers”) as true and got it wrong. The reason? “We welcome our customers, not greet them.”
To keep reading, click here: Viral Best Buy Training Question Is a Perfect Example of Clueless Corporate Policies