We’ve all heard the saying, “The customer is always right.” Sure, without your clients, you have no business — but without employees, you have no one to serve your paying customers. Without them you don’t have a business, either. So, who comes first, especially in a dispute? Your
Sooner or later, almost every manager has to fire someone. And let’s be clear: Firing is different than laying someone off. The latter is a business decision in which the targeted employee is innocent, while the former is a response to employee behavior. We’re talking about firing here.
When you’re running a small field service business, problems pop up in unexpected areas. Most business owners are experts at what the business does, but they’re not necessarily experts at managing their talent when they start the business. However, if you want your business to succeed, talent management
