We’ve all heard the saying, “The customer is always right.” Sure, without your clients, you have no business — but without employees, you have no one to serve your paying customers. Without them you don’t have a business, either. So, who comes first, especially in a dispute? Your clients or your employees?
A lot of businesses put clients first. I’m going to flip that on its head and tell you flat out: employees come first.
Contrary to popular belief, this won’t be a disaster for your clients? In fact, it’s a bonus for them.
If you put your employees first, it means you respect them, their skills and their time. If you do that, they will take care of your customers every time they’re out in the field. They feel like you care about them and that translates into better service. If you give employees the tools and support they need, they will give customers the tools and support they need.
To keep reading, click here: Who Comes First — Clients or Employees?