How to Handle Employee Complaints

by Evil HR Lady on October 11, 2017

Even the best job in the world comes with a few complaints. As soon as you start employing people, you’re going to begin hearing grumblings and grievances.

Here are three steps you need to take in order to handle complaints effectively:

Listen

Whether you institute an open-door policy, hold a formal meeting where you let your employees vent or post an anonymous suggestion box, you need to create a mechanism for employees to share their concerns and complaints. Remember, you actually want to encourage them to air their complaint — otherwise you won’t know something is wrong until it becomes a disaster.

To keep reading, click here: How to Handle Employee Complaints

{ 1 comment… read it below or add one }

Bobboccio October 12, 2017 at 8:36 pm

Your article says listen to complaints, but when people continue to make useless complaints, cut them off and send them back to work (my own paraphrasing of course).

The issue with (some) collective agreements, there is no way to do that with union grievances. Multiple third level grievance hearings, with the corresponding amount of paperwork required, for the same unproductive complaints sure can leave someone on edge.

Reply

Leave a Comment

Previous post:

Next post: