Dear Evil HR Lady, Do you have any thoughts on when someone should complain to management about customer service? Usually I just finish whatever transaction I’m transacting and leave because a. it is generally unimportant and b. the employee in question is generally at a non-skilled low wage

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Oh, how I wish I had thought of this analogy. John Sullivan at Workforce Online, however deserves the credit. He writes: The movie “Snakes on a Plane” depicts the terror of being trapped in a confined space with life-threatening pythons, rattlesnakes and the like. While some might see

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Ford Motor Company just hired a new president and CEO, Alan R. Mulally, who was formerly with Boeing. He has no automotive experience, but is being given the reins. William Clay Ford Jr., gave up those titles, but is retaining the Chairman title and responsibility. I think this

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