Chipotle Gives Us a Lesson in Rash Decision Making

Chipotle Manager in Minnesota lost her job after refusing to serve a group of black men.

Clear cut firing, right? You don’t refuse any paying customer! (And, if you’re Starbucks, you don’t refuse any non-paying people as well.) But, the problem was, Chipotle reacted to a viral video without understanding that there is, always, more to the story. Here’s the video:


It seems quite shocking. Other customers can get their food without paying up front, why can’t these young black men?

Dominique Moran says she was acting in the best interest of the restaurant and her employees. In the video, she says, “you gotta pay because you never have money when you come here.”

To keep reading, click here: Chipotle Gives Us a Lesson in Rash Decision Making

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2 thoughts on “Chipotle Gives Us a Lesson in Rash Decision Making

  1. Not only were they thieves but they were loud and disruptive. Good for Chipotle for doing the right thing.

  2. Companies are too influenced by social media pressure to react without getting the full facts of the situation. I may have not seen it from the customer’s viewpoint as easily as others because I have been on the other side of the counter having to deal with a known scammer who pulls out an excuse of harassment when confronted store. I was a little surprised about the payment process at Chipolte because, by me, you always pay first before getting your food. I guess some locations do it differently and you are bound to get scammers in that situation.
    As for that manager getting her job back, I certainly hope she got some retribution (raise or bonus) if she returned to the job. I would have personally extremely upset for doing my job and getting fired because of a social media post which can be doctored to show a specific view. I would also demand a company change in how purchases are made at the site to avoid this situation happening again.

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