Dr. Serhan Ili shared these thoughts about customer service on LinkedIn the other day. I found it to be pretty accurate (although a little simplistic, as everything is more complicated than a bullet-pointed list would suggest). He wrote: Amazon didn’t kill the retail industry. They did it to themselves w/bad customer
New Jersey Governor Chris Christie closed all the state beaches due to a budget impasse, then he and his family enjoyed a private beach vacation. Private, because everyone else couldn’t come because he closed the beaches. Silicon Valley is in the midst of huge sexual harassment scandals–from Travis Kalanick’s
We’ve all made mistakes at work, but have you made a $2,666,594.03 mistake? On one employee? Hold onto your hats, because you don’t want this to happen to you. Here’s what happened. Trico Products Corporation laid off Francois El-Hayek after 28 years of service. He was supposed to receive
The above picture is hilarious because it’s so awkward. Prime Minister Narendra Modi loves hugging. Trump, not so much. It’s pretty obvious. Trump isn’t the only world leader to have been on the receiving end of a Modi embrace: The hugging Prime Minister: Modi with world leaders https://t.co/zSKb5ZdeI7 pic.twitter.com/2XpaBmTVKt
I’ve never considered myself a risk taker. I drive the speed limit (albeit in the right-hand lane), I go to church each Sunday, and I don’t take any drugs stronger than ibuprofen. I would have been perfectly happy to live in my hometown of St. George, Utah, my
The New York Times recently ran an article about horrible helicopter parents who hover all the way through college and then into the workforce–citing an example of a father who applied on behalf of his son and even showed up with the interview, and moms who joined in
July 4th is a federal holiday, so lots of businesses close. US law certainly doesn’t require you to close your business, nor does it require you to pay your employees extra if they do work on the 4th, but most likely, your company considers it a holiday. This
June Y. Chu, the Dean of Pierson College, one of Yale’s residential colleges, was placed on leave a month ago after her rude and inappropriate Yelp reviews came to light. Yale announced that she has permanently left the position. Chu officially resigned, but this resignation undoubtedly wouldn’t have
Expecting all your coworkers to understand your jargon is just blue-sky thinking. Maybe we should brainstorm or action a project so that going forward we can think outside of the box and make sure we are all singing from the same hymn-sheet. If not, we can circle back
I’m pretty sure my daughter was at least three days old, if not four before I ever changed a diaper, as my husband took care of all of that. On the other hand, I’m also pretty sure that my father has changed more diapers of his grandchildren than
