We are a 30-agent real estate brokerage company with one administrative assistant, our lone employee. She has been with us for more than 30 years and is loyal and cheerful, and always answers the phone with a smile. However, her professional abilities have not kept pace with the times. She has no technical skills and can’t keep up with her other tasks. She is 75 years old and we are at a loss regarding how to handle easing her into retirement.
To read my answer, click here: Dilemma of the Month: Easing An Employee Into Retirement