That’s a great message to give to your five-year-old when she spills milk over her homework, but lack of perfection and mistakes can cause real problems in the adult world. Undoubtedly, there will be a time when you, or one of your techs, will discover that a customer’s problem was directly caused by another tech’s screw-up.
What do you do? How do you handle it?
Use Checklists to Prevent the Mistakes at the Beginning
Last summer, the water pipes in our neighborhood had to be updated, and this meant that our water was shut off. We knew the water would be off for a few hours, but after six or seven hours without water and not a workman in sight, I called up the water company. Oops, they had left for the day without turning the water back on.
To keep reading, click here: Whatever You Do, Don’t Let a Customer Service Mistake Fester