It takes a lot of effort to find a new job. Because of that, people tend to stay in their positions as long as they aren’t completely miserable. That’s why if the pay is OK and the manager isn’t a total jerk, chances are that your technicians will stay with your service organization for a long time. According to the U.S. Bureau of Labor Statistics, the average tenure in the repair and maintenance profession is four years. But this complacency can lead managers to neglect their “old” staff while they pursue new hires to grow their business and productivity. Granted, with many techs reaching retirement age, it’s critical to recruit new people, but don’t neglect your current staff in the process.
I don’t use the word “old” lightly. From a career standpoint, the U.S. government defines “old” as any employee over 40. Meanwhile, the average age of repair and maintenance technicians in the U.S. is 42 years old. What does that mean for your company? It means that if you don’t make it a priority to keep these older members of the workforce happy (or at least satisfied), you could lose employees with years of irreplaceable experience.
Here are five ways to keep your long-term employees happy.
To keep reading, click here: How to Keep Tenured Service Techs Satisfied