How to Keep Tenured Service Techs Satisfied

by Evil HR Lady on July 11, 2019

It takes a lot of effort to find a new job. Because of that, people tend to stay in their positions as long as they aren’t completely miserable. That’s why if the pay is OK and the manager isn’t a total jerk, chances are that your technicians will stay with your service organization for a long time. According to the U.S. Bureau of Labor Statistics, the average tenure in the repair and maintenance profession is four years. But this complacency can lead managers to neglect their “old” staff while they pursue new hires to grow their business and productivity. Granted, with many techs reaching retirement age, it’s critical to recruit new people, but don’t neglect your current staff in the process.

I don’t use the word “old” lightly. From a career standpoint, the U.S. government defines “old” as any employee over 40. Meanwhile, the average age of repair and maintenance technicians in the U.S. is 42 years old. What does that mean for your company? It means that if you don’t make it a priority to keep these older members of the workforce happy (or at least satisfied), you could lose employees with years of irreplaceable experience.

Here are five ways to keep your long-term employees happy.

To keep reading, click here: How to Keep Tenured Service Techs Satisfied

{ 2 comments… read them below or add one }

MariaRose July 11, 2019 at 9:53 pm

I was surprised to see that this article addresses a key problem facing “older” workers. Unfortunately, the key employers of tech workers (Silicon Valley) got their wishes and got HR1044 passed so they can hire new foreign employees at a lower wage.
All the key points covered in this article are great, but the only employer in recent news doing something about is Amazon who is investing $700 million to do this, even if they may lose some of them to other fields.

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Phil July 14, 2019 at 7:53 pm

I can tell you how to make them unhappy: nitpick over time and nickel and dime them on expenses.

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