Survey: How to communicate with Millennials at work

The traditional way to communicate benefits and policies to employees is to hand the new hires a stack of pamphlets, paperwork and an employee handbook. A survey released Wednesday by Guidespark, an employee communication firm, finds that’s not a good model for Millennials, who respond more positively to other forms of communication.

According to the survey, 43 percent of Millennials haven’t read most of their employee handbook. While 30 percent of other employees haven’t read most of their handbooks either, this is a significant difference. In fact, 36 percent of Millennials don’t even know where their handbooks are.
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4 thoughts on “Survey: How to communicate with Millennials at work

    1. Yeah, that kind of shocked me as well. I suspect 57 percent of people lie. 🙂

      1. My husband still has his employee manual from when he worked at Apple in the 90s. I don’t know why. It’s in a box in the basement and we stumbled across it when he was looking for something else. I suggested he throw it away, because if he returned to Apple, they would give him a new one. He refused because throwing away old useless stuff was not in the scope of that current project.

        Yes I am married to an engineer. Why do you ask?

  1. I may be one of the few Millennials who actually likes the traditional way of communicating employee benefits and policies through pamphlets and employee handbooks simply because I would rather have a hard copy that I can thumb through when I feel the need to brush up on certain information. However, I also agree with the information provided to better communicate benefits with Millennials. With technology becoming second hand nature to Millennials, it’s important to use it to its fullest potential in communication. See what best suits their needs. I’m a firm believe in face to face benefits counseling as part of the onboarding process. When you are unfamiliar with the terms being used in paperwork, especially regarding benefits, it’s a relief to have someone with more experience in the matter explain it to you one on one. Questions can then be addressed right away. I also think it is a great idea to have information available on the company intranet to be referenced at any time. When you need information right away, it is so much easier to access it through your computer. And when new versions or information is added, there is no need to print and distribute the new copy; it can be accessed within seconds of uploading.

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