“If the customer were white, would you be acting that way?” This is the simple conversation starter that can prevent racial problems in stores and restaurants. Nordstrom Rack president, Geevy Thomas, flew to St. Louis to personally apologize to three black teenagers who were accused of shoplifting and even
Years ago, I shadowed a night manager at a large grocery store chain. She didn’t sit down a single time during her entire eight hour shift. She tackled problem after problem, putting out fires. I was completely exhausted by the end of it, and asked her how she
Years ago, as part of my job, I helped fill out an application to be considered for some list of great places to work. I noticed that my coworker had written a section praising our onsite daycare. I had no children, so assumed that it was just something I
The HR director told me that I cannot fire my assistant, who is not performing until she gets back from maternity leave. Here are the details: • After 3-6 months of her being in the position, it became apparent that she was unfit for this position. There are
When you think about who communicates with people outside of your company the most, you probably think of sales reps, but you should be looking at your recruiters. In fact, they spend almost all their time talking with or about people who aren’t employees. Glassdoor says each corporate position
Google wants you to bring your whole self to work. That sounds good, in theory, but they are learning that sometimes it’s best to bring your work-self to work and leave your home-self home. The Wall Street Journal reports: “Activists at Google” helped organize a rally critical of President Donald Trump’s policies. “Militia
Spring is finally here! I know this because today I saw a man wearing sandals with socks. I will know it is summer when I see men wearing sandals, socks, and Bermuda shorts. It’s the Swiss old man summer uniform. Now, I believe that socks with sandals should
Dear Facebook, I’m actually an adult. I realize that not everyone on your site is–but really, it’s where us old fogies hang out. As such, I don’t need a parent, or a teacher, or a human resources manager to monitor things for me. See, it’s totally creepy when
We spend more time with the people we work with than almost anyone else, but nothing in school or family really prepares you to handle those business relationships. As a result, we can often feel clueless about how to act or compelled to do things we really don’t want
On Saturday I ran my credit card at the grocery store and it was declined for lack of funds. I pay the bill in full every month and know that I had not come anywhere close to spending my limit in the past 30 days. I swiped my emergency backup
